AI Technology from Text to Voice: Why Voice AI Will Be the Next Big Trend?

Artificial Intelligence (AI) technology has advanced rapidly over the years. Initially, AI was used for simple data analysis, but now it is capable of performing complex tasks, such as processing and understanding human language. One of the most significant developments in the AI world is the emergence of Generative AI, which has given rise to Generative AI Chatbot.

Generative AI Chatbot are far more sophisticated than traditional chatbot as they can process and understand conversational contexts more effectively, allowing businesses to provide more personalized and responsive customer service. According to a survey by Grand View Research, the global chatbot market is expected to grow at a CAGR of 24.9% from 2021 to 2028, highlighting the importance of this technology for modern businesses. The advantages of Generative AI Chatbot have greatly helped businesses improve operational efficiency and enhance customer experience.

Following the success of Generative AI Chatbot, innovation continues to move forward, and the latest rising technology is Voice AI. This technology is a step beyond Generative AI Chatbot, allowing businesses to interact with customers through AI-generated voice.

According to a report by Juniper Research, the implementation of Voice AI in the business sector is expected to reach 8 billion devices by 2023. With its more advanced capabilities, Voice AI offers various benefits for businesses, including more natural and efficient customer interactions.

Voice AI is a breakthrough that enables businesses to operate more effectively on a daily basis. For example, in customer service, Voice AI can be used as a virtual assistant capable of handling various customer inquiries through voice calls, reducing the burden on customer service teams and allowing them to focus on more complex issues. Additionally, Voice AI can assist businesses in conducting sales follow-ups, providing product information, or even processing customer orders.

More than just an innovation, Voice AI is powered by Generative AI technology, enabling it to understand and mimic human conversations naturally. This makes customer interactions more personal and efficient.

For instance, in the banking industry, Voice AI can help customers check their balance, process transfers, and provide information about new products and services. With these features, Voice AI assists businesses in enhancing operational efficiency and boosting customer satisfaction.

According to a survey by Capgemini, 76% of companies that have adopted Voice AI technology reported a significant improvement in their customer experience. This indicates that Voice AI is not just a trend but also a strategic investment for businesses that want to remain competitive in the market.

In this digital era, all businesses need to be technologically savvy and keep up with the latest developments to avoid falling behind in the market. By leveraging technologies like Voice AI, businesses can improve service quality and provide a better customer experience. This technology enables more efficient and personal interactions with customers, ensuring smoother business operations. Now is the time for businesses to continue innovating and using the available technology to enhance customer experience and maintain their position in an increasingly competitive market.

Discover the latest innovations in AI and learn how Voice AI can transform industries for the future at ConverXion 2024. For more info, click here or simply chat with our expert here.

ABOUT MIMIN

Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.

The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.

With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.

Learn more about Mimin by contacting:

Mimin

PT. Admin Pintar Kita

Graha Charis Siem

Jl. Tanah Abang 5 No. 21, Central Jakarta

Phone: +62 856 0322 5212

Email: halo@mimin.io