Understanding the Importance of Gen-AI Chatbots for WhatsApp Business

In the ever-evolving digital era, WhatsApp has become one of the most popular communication platforms in the world. It is not only used for sending messages to friends and family but has also become a primary tool for businesses to interact with customers. Data from Cathcart shows that the average user opens WhatsApp 25 times per day, highlighting the significance of this platform in daily life.

The use of WhatsApp as a platform for daily communication and business interaction has led almost all businesses to adopt WhatsApp Business for customer service. However, according to a survey by HubSpot, 90% of customers expect responsive customer service to their inquiries. With the high volume of incoming messages, businesses often struggle to provide quick and efficient responses.

To address this challenge, Gen-AI Chatbot technology presents a highly potential solution. According to a survey by Zendesk, 71% of customers trust Gen-AI Chatbots to help them get faster responses. Unlike conventional chatbots, Gen-AI Chatbots use Generative AI to respond to user questions or requests in a human-like and diverse manner. Gen-AI Chatbots can easily understand the context of a conversation and provide information ranging from interactions to transactions.

With Gen-AI Chatbots, businesses can automate most of their communication processes on WhatsApp Business. Chatbots can handle common queries and provide instant responses, freeing up human staff to focus on more complex and skill-requiring responses. This not only saves time and resources but also enhances customer satisfaction by delivering fast and responsive service.

Positive Impacts of Using Gen-AI Chatbots for WhatsApp Business

  • Increased Responsive and Efficient Interaction
    Gen-AI Chatbots enable businesses to provide quick and efficient responses to customer questions and requests. With the ability to automatically respond to messages, chatbots can handle high message volumes without requiring direct human intervention.
  • Improved Customer Satisfaction
    By providing quick and relevant responses, the use of Gen-AI Chatbots can enhance customer satisfaction. Customers feel valued and heard when they receive answers to their questions promptly, without long waiting times.
  • Scalability and 24/7 Availability
    Chatbots can work non-stop, 24 hours a day, 7 days a week, without the need for breaks or leave. This ensures that customers always have access to information and services, even outside normal working hours, increasing convenience and satisfaction.
  • Increased Operational Efficiency
    By automating most of the communication processes with customers, businesses can save time and costs that were previously required to manually respond to each question or request. This can result in significant operational efficiency in the long run.

In a competitive and fast-changing business world, the speed and quality of customer service can be the difference between success and failure. By leveraging Gen-AI Chatbot technology on WhatsApp, businesses can overcome slow response challenges and enhance customer satisfaction. Therefore, adopting this technology is not just a necessity but also a strategic step that can help businesses survive and thrive in an ever-changing environment.


Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.

The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.

With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.

Learn more about Mimin by contacting:


PT. Admin Pintar Kita

Graha Charis Siem

Jl. Tanah Abang 5 No. 21, Central Jakarta

Phone: +62 856 0322 5212

Email: halo@mimin.io

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