Business Opportunities in 2025: Transforming Customer Interactions with WhatsApp Chatbot
The year 2025 brings major changes, especially in the business world. These shifts bring both new challenges and valuable opportunities for many sectors, including the Fast-Moving Consumer Goods (FMCG) industry. The FMCG industry is expected to keep growing in 2025, driven by rising demand for everyday products. According to Statista, the global FMCG market is […]
Digital Therapy: The Role of AI Chatbot in Providing Emotional Support
In today’s digital era, technology has changed how we live—especially how we care for mental health. One innovation is the use of artificial intelligence (AI)-powered chatbot to give emotional support. This tech makes it easier for people to express their feelings, especially in the middle of a busy life. AI chatbot like ChatGPT and other […]
New Year, New Shopping Experience: How AI Chatbot Help Businesses Boost Year-End Sales
As the year ends, shoppers search for the best deals, buy Christmas gifts, or get ready for New Year celebrations. Based on Google Trends, online shopping in Indonesia increases by up to 70% during this season as people search more for promotions and discounts. For businesses, this festive season is a chance to boost sales—but […]
Gen-AI Chatbot vs AI Chatbot: The Evolution of Technology That Transforms How We Interact
Chatbot have become essential in the digital world, helping businesses connect with their customers quickly and efficiently. At first, chatbot were designed to answer basic questions using pre-set rules. But with the rise of artificial intelligence (AI), chatbot have evolved. Now, AI-powered chatbot can understand context and give smarter responses. The latest innovation? Generative AI […]
Turning Omnichannel Challenges into Opportunities in Logistics with AI Chatbot
Omnichannel has become a popular approach in logistics. By connecting physical stores, e-commerce, and mobile apps, companies aim to give customers a smooth shopping experience. But even with its benefits, omnichannel comes with challenges. These challenges include managing different sales channels, tracking inventory correctly, and making sure the order and delivery process is clear. If […]
The Role of AI Chatbot in Improving ROI in the Retail Industry
What is ROI?Return on Investment (ROI) is a key measure used in business to see how effective and profitable an investment is. It helps businesses understand if their spending leads to real results. In retail, ROI plays an important role in shaping marketing strategies, improving operations, and using resources wisely. As competition grows, retailers need […]
3 Roles of AI Chatbot in Enhancing Airline Operational Efficiency
In the competitive airline industry, operational efficiency is more important than ever. Airlines must deliver great service while keeping costs low. One of the key technologies that support this goal is the AI chatbot. According to SITA, by 2023, around 68% of airlines are considering AI chatbot to improve their operations. But how exactly do […]
Why Omnichannel is the Future of AI & Chatbot in Business Communication
Omnichannel is now a key strategy to improve how businesses interact with customers. It connects different communication channels—like social media, email, messaging apps, and websites—into one system. This setup helps customers communicate smoothly across platforms, making their experience easier, faster, and more efficient. In an omnichannel system, all channels are connected, so customers can continue […]
Building Effective AI Conversations with Chatbot for WhatsApp Business
Building effective AI conversations for WhatsApp Business is a smart way to improve customer service and make your business more efficient. With a well-designed chatbot, you can respond quickly, automatically, and with the right information. This makes the customer experience more personal. In this article, we’ll look at how to create strong AI conversations for […]
