Why Voice AI Should Be on Every Hospitality CEO’s Agenda
Peak season is no longer just about revenue — it’s about survival. But today, it often means something else: too many guest requests, not enough staff, and slow responses that lead to lost bookings. According to JLL, hotels across Southeast Asia continue to face staffing shortages, especially in key operational roles like front office and […]
Why More Schools Are Using AI Chatbot for School Operations
Every week, school administrators are flooded with hundreds of messages—from tuition inquiries and enrollment questions to absence reports and schedule changes. The problem isn’t a lack of effort—it’s that outdated systems no longer match the demands of modern school operations. According to a 2023 UNESCO report, over 55% of school administrators feel overwhelmed by repetitive […]
Omnichannel Chat Solution for Retail Customer Data Management
Retailers today face significant challenges in delivering consistent and personalized customer service due to fragmented customer data. In fact, according to a McKinsey survey, over 70% of global retailers admit that scattered customer data across various communication channels is the biggest obstacle to operational efficiency and timely decision-making. Without the right solution, businesses risk missing […]
Understanding the Difference Between Standard Chatbot and AI Chatbot
Chatbot has become an essential tool for businesses to enhance customer experience and streamline communication. However, not all Chatbot functions in the same way. There are two primary types: standard Chatbot and AI-powered Chatbot. Understanding their differences can help businesses determine which chatbot solution best fits their needs. What Are Standard Chatbot and AI Chatbot? […]
Enhancing Customer Satisfaction with AI Chatbot for Surveys and Feedback
Make Customer Feedback Effortless with AI Chatbot Surveys Customer feedback plays a vital role in business growth. Yet, collecting it often feels like a challenge. Long surveys and static forms can seem impersonal and time-consuming. As a result, many customers skip them entirely. Businesses often assume that no complaints mean customer satisfaction. But that’s rarely […]
