Omnichannel for Travel Agents: Delight Customers & Work Smarter
In the travel industry, customers from diverse cultures interact through many channels; websites, apps, phone calls, social media, chat, and face-to-face meetings. Each traveler has unique preferences; some feel more comfortable using messaging apps, while others prefer digital platforms or direct personal contact. Problems arise when travel agents rely on multiple, unintegrated systems. Customer information […]
