4 Ways AI Chatbots Elevate First Contact Resolution and Customer Experience
In today’s experience-driven world, customers don’t just want fast replies; they want the right solutions the first time they reach out. First Contact Resolution (FCR) has become a key indicator of how well a company understands its customers and delivers seamless experiences across every touchpoint. Yet, many contact centers still struggle with long queues, inconsistent […]
3 Smart Ways Hotel Can Handle Holiday Rush with AI Chatbot
The holiday season in Indonesia is always a full house; from families spending Christmas in Bali to long-weekend travelers crowding Bandung and Yogyakarta. Bookings surge, guests have endless questions, and expectations rise sky-high. Without the right tools, long waits, slow responses, and impersonal service can quickly turn excitement into frustration. Agentic AI offers a simple, […]
3 Smart Ways to Boost Year-End Sales with WhatsApp Marketing
The year-end is always the most competitive season for businesses. Everyone is racing to grab customer attention with discounts, bundles, and flash sales. But amidst the flood of promotions, what really makes your campaign stand out? The answer: smart and relevant WhatsApp Marketing. Over 85% of WhatsApp users prefer interacting directly with brands via chat […]
