3 Ways to Win the Retail Discount War with Mimin Campaign
The retail industry—from fashion and skincare to electronics—is caught in a relentless discount war. Every brand is racing to slash prices, hoping to capture customer loyalty. Yet, many fail for one simple reason: unfocused communication. More than 85% of WhatsApp users prefer to communicate directly with businesses through the app rather than seeing ads. However, […]
3 Ways an Omnichannel Inbox Transforms Agent Experience (AX)
For the past decade, businesses have preached one mantra: Customer Experience (CX) is everything. Companies pour billions into delighting customers, demanding instant, 24/7 responses across all channels. Yet we’ve overlooked a simple truth: who actually serves those customers? Enter Agent Experience (AX) AX is the daily reality your customer service agents face—the systems they use, […]
