From Broadcast to Booking: 3 Ways Omnichannel Drives Restaurant Loyalty
Great food brings customers once. Great experience brings them back. In today’s restaurant landscape, loyalty is no longer built only at the table. It’s built before customers arrive — and after they leave — through every interaction that happens on their phones. Restaurants can no longer afford disconnected conversations. Reaching out to customers without being […]
3 Ways AI Chatbots Improve Internal Knowledge for Better CX
Poor customer experience is often blamed on frontline staff. In reality, the root cause is usually something else: employees don’t have the right information at the right moment. Policies change. Products evolve. Promotions come and go. Yet employees are still expected to remember everything, search through folders, or skim long documents while customers wait. The […]
3 Ways AI Chatbot Powers Modern Airlines
Passenger patience is becoming increasingly limited in the airline industry. In a fast-moving, high-pressure environment, even small friction — long queues, unclear updates, or complicated refund processes — can quickly erode trust and loyalty. In aviation, customer experience often breaks long before passengers board the aircraft. Airlines that still rely on rigid, manual service models […]
