From Capability to Accountability: 3 AI Shifts That Will Define 2026
One thing became crystal clear in 2025: the era of AI experimentation is officially over. At the beginning of the year, many organizations were still testing the waters.However, by the end of it, AI had moved far beyond experiments. Instead, it became a core operational engine — driving speed, efficiency, and scale across industries. Yet, […]
2025: The Year CX Grew Up — From AI Hype to Execution
2025 will be remembered as the year of “natural selection.” The year began with every company screaming that they were AI-first. But as the curtain closes on 2025, we see a stark divide between those who merely talked about AI and those who actually operated it. The hype has settled, and beneath the noise, something […]
AI Is No Longer About Experiments — It’s Time for Execution
Let’s speak plainly. For the past three years, we have been lulled by technology euphoria. We were busy showing off Proof of Concepts and took pride in chatbots that could exchange greetings fluently. We spent massive resources just to answer the question: “Can AI do this?” The reality is: In 2026, leaders must ask something […]
