Day: February 6, 2026

3 Reasons Why Omnichannel Beats Multichannel in 2026

Imagine this: A customer complains about a wrong order on WhatsApp. In the old world, a chatbot says, “I understand, let me create a ticket.” The customer waits. In 2026, an Agentic AI instantly checks the inventory, processes the refund, and dispatches a replacement, without human intervention. This is the difference between “Multichannel” (disconnected presence) […]