It is the dreaded “Monday Morning Spike.” Your support agents open their laptops to find 500 unread messages scattered across WhatsApp, Instagram, and Email. The anxiety sets in before the first coffee is even poured. In the customer service industry, burnout is an epidemic. The Quality Assurance and Training Connection (QATC) reports that agent turnover […]
Mimin helps businesses to combine AI & conversational channels (i.e. text/voice/etc) to deliver a superior customer experience journey and drives a better sales conversion.
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