Mengapa Voice AI Akan Menjadi Standar Layanan Pelanggan di 2025
Memasuki tahun 2025, pelanggan makin menuntut layanan yang cepat, nyaman, dan terasa alami. Mereka tidak lagi sabar mengetik panjang atau menunggu balasan yang lambat. Studi PwC menyebutkan bahwa 50% konsumen kini menggunakan voice assistant untuk layanan pelanggan. Ini menunjukkan pergeseran preferensi dari mengetik ke berbicara langsung. Di sisi lain, bisnis dituntut memberikan layanan yang cepat, […]
Improving Customer Experience with AI Chatbot
In a world where businesses are increasingly connected digitally, customer experience is no longer just about fast and friendly service. Today, customers expect interactions that are personal, instant, and available whenever they need them. This is where the role of AI Chatbots becomes crucial, not just as a tool, but as the face of your […]
The Future of Customer Service is AI Chatbot
The Future of Customer Service is AI Chatbot Today’s customers are very different from those five years ago. They are faster, more independent, and more digitally connected.As a result, they do not want to wait or repeat the same questions. Instead, they expect fast and seamless service wherever they are.In this fast-paced digital era, manual […]
AI Chatbot: The New Frontier in HR Solutions
Advancements in technology are reshaping the way businesses manage human resources (HR). According to Deloitte’s 2023 Global Human Capital Trends report, 74% of global companies acknowledge that AI and automation will play a pivotal role in HR operations in the future. One technology that is beginning to revolutionize HR is Generative AI (GenAI). Unlike traditional […]
Keeping Travel Agencies Competitive with AI Chatbot
In today’s digital age, the travel industry is experiencing rapid transformation. Traditional travel agents—once the primary go-to for trip planning—now face fierce competition from online platforms that enable customers to book flights, accommodations, and create itineraries independently. According to a Statista report, over 65% of travelers now use digital platforms for trip planning. This shift […]
Meet Your New Retail Assistant: AI-Powered Omnichannel Shopping
In today’s retail landscape, consumers expect seamless and personalized experiences across both online and offline channels. The rise of omnichannel retail presents new opportunities for businesses to integrate these multiple touchpoints into a unified shopping journey. However, creating truly personal and relevant shopping experiences requires advanced technology that can analyze vast amounts of data and […]
Enhancing Passenger Experience with Generative AI in Aviation
The aviation industry faces ongoing challenges—from maintaining passenger satisfaction and dealing with flight delays to managing high operational demands. According to the International Air Transport Association (IATA), around 26% of global flights experience delays, directly affecting customer satisfaction and airline reputations. In addition, communication between passengers and airlines is often inefficient, especially when handling complaints, […]
Boosting Hospital Efficiency with Generative AI Technology
The healthcare industry is constantly facing the challenge of managing vast amounts of data, complex workflows, and the need for more personalized, effective patient care. These growing challenges demand innovative solutions to improve both operational efficiency and patient experiences. Generative AI presents a transformative opportunity to address these challenges. Unlike traditional medical technologies that focus […]
Boosting Retail Efficiency with Conversational AI: A Guide to Better Service
In today’s digital age, the retail industry faces growing demands for better service quality and operational efficiency. Modern consumers expect a shopping experience that is quick, seamless, and personalized. To meet these needs, many retail companies are adopting Conversational AI technology. This innovation streamlines customer interactions, speeds up service, and reduces operational burdens, making it […]
Boost Your Recruitment Efficiency with Voice AI Technology
In today’s fast-paced business environment, Voice AI in recruitment is emerging as a powerful solution to address the significant challenges companies face in screening candidates, conducting interviews, and coordinating schedules. A CareerBuilder survey reveals that 60% of companies take more than two months to complete the hiring process, while 52% of recruiters feel overwhelmed by […]
