WhatsApp Chatbot: 3 Strategies to Enhance Customer Engagement in the Digital Era
In today’s digital age, business interactions with customers continue to evolve with advancements in technology. According to a 2023 HubSpot report, around 80% of customers prefer communicating with businesses via platforms they use daily. This trend shows that messaging platforms like WhatsApp Business are becoming vital channels for businesses to connect with customers, maintain their […]
Hotel Assistant: Revolutionizing Hotel Services with Voice AI
In the digital era, the hotel industry faces numerous challenges in maintaining high-quality customer service. Massive digital transformation has shifted customer expectations; they now demand quick and efficient responses in every aspect of service, particularly for reservations and information assistance. Data from PwC’s Consumer Intelligence Series shows that 73% of customers are more likely to […]
3 Benefits of Gen-AI Chatbot in Cross-sell and Upsell to Boost Business Revenue
In today’s increasingly competitive digital era, businesses face challenges in attracting and retaining customers effectively. One common technique applied is upselling and cross-selling—strategies for offering additional products or services to customers with the goal of increasing transaction value. These techniques are increasingly used in online services, as the digital nature allows for data collection and […]
Applications of Generative AI in Marketing: Cost Savings & Efficiency Boost
In today’s digital era, marketing is evolving rapidly thanks to technological advancements. According to Statista, global spending on digital marketing was projected to exceed $500 billion in 2023 and continues to rise. However, amidst intense competition, companies face the challenge of running effective marketing campaigns without exhausting their budgets. This is where Generative AI comes […]
The AI Revolution in the Entertainment Industry
Technological advancements have ushered us into a new era in the entertainment industry. Among the most captivating innovations is the rise of AI influencers—virtual models created with artificial intelligence (AI). This trend isn’t confined to international markets but is also making waves in Indonesia. Many AI influencers have successfully captured public attention, creating new opportunities […]
Transforming the Beauty Industry with Generative AI
The beauty industry has long strived to meet customer expectations for personalized and targeted services. Challenges often arise when customers seek online consultations or want products that match their skin tone or preferences. This has created a need for innovative solutions that can significantly enhance customer satisfaction. The advent of generative AI technology has revolutionized […]
Hotel Operational Efficiency with Generative AI Chatbot
The hospitality industry is currently facing increasingly complex challenges. With rising customer expectations, intense online competition, and the need to deliver fast and responsive service, hotels must adapt to rapid technological changes and evolving consumer demands. According to the World Travel and Tourism Council, hospitality businesses are strongly encouraged to adopt innovative technological and digital […]
Connecting Customers Across Platforms with Omnichannel Chatbot During Ramadan
Ramadan is a special time for businesses to boost sales and build closer relationships with customers. However, with multiple communication channels such as WhatsApp, Instagram, Facebook, and websites, businesses often struggle to manage the influx of messages. Customers expect quick responses, while businesses need to ensure that every inquiry and order is handled efficiently. This […]
Database Collection Strategies Using Gen-AI Chatbot for the Consumer Goods Industry
In the ever-evolving digital era, the Fast-Moving Consumer Goods (FMCG) industry faces significant challenges in staying competitive and optimizing sales. One of the ways to maintain a market edge is by leveraging advanced technologies such as Generative AI (Gen-AI). In this context, Gen-AI Chatbot offer an innovative solution to help FMCG companies activate chat commerce […]
Enhancing Personalized Customer Experiences During Ramadan with AI and Chatbot
Ramadan is not just a month of worship but also a special moment for businesses to build stronger connections with their customers. As demand and interactions increase, delivering fast and personalized service becomes a challenge. With the help of AI and chatbot from Mimin, businesses can now offer a more personalized, efficient, and responsive customer […]
