Revolutionizing Banking Services: AI Chatbot as the Future Solution for Banking
The banking industry is undergoing rapid change. Today’s customers demand faster service, seamless access, and personalized support. At the same time, banks are under pressure to reduce operational costs. According to a McKinsey survey, 75% of customers prefer digital and automated services for their banking needs. This shows how crucial it is for banks to […]
3 Tips to Maximize Your Business Sales with WhatsApp
In today’s digital age, many businesses struggle to boost sales through platforms like WhatsApp. Customer interactions often fall short due to slow replies or poor strategy. According to a 2024 report by Hootsuite and We Are Social, 90.9% of internet users in Indonesia use WhatsApp. Yet, without the right approach, this potential remains untapped. To […]
The Role of AI Conversation in Enhancing Customer Communication and Retention
In today’s competitive business world, strong communication and customer retention are essential. According to Harvard Business Review, keeping existing customers is 5 to 25 times more cost-effective than gaining new ones. However, many businesses struggle to respond quickly, consistently, and personally—especially when handling large volumes of customers. When people feel ignored, their loyalty fades. This […]
AI Chatbot: The Ultimate Tool for Overcoming Challenges in the Customer-Centric Era
What is Customer-Centric?Customer-centric means placing customers at the core of business strategies to meet their needs better. Companies that focus on customer satisfaction and experience are more likely to build strong loyalty and retention. According to ToffeeDev, being customer-centric means prioritizing customer happiness in every business decision. Challenges in the Customer-Centric EraMeeting customer expectations is […]
The Role of WhatsApp Chatbot in Simplifying the Customer Journey
What is a Customer Journey?The Customer Journey is the series of steps customers take when interacting with a business—from discovering it to making a purchase and becoming loyal. According to McKinsey, companies that manage the customer journey well can increase satisfaction by 20% and revenue by 15%. The Role of WhatsApp in Simplifying the Customer […]
WhatsApp Chatbot as a Customer Service Innovation
Imagine a customer on the move who sees a product from your business. Curious, they send a message via WhatsApp expecting a fast reply. But there’s no immediate response. Within minutes, their interest fades — and so does your sales opportunity. In today’s instant world, customers don’t want to wait. They want service right when […]
3 Advantages of WhatsApp Chatbot for Sales Conversion
In today’s competitive digital world, businesses must act fast to grab attention and close sales. According to Facebook, 76% of customers expect quick responses from brands they contact. But many businesses still struggle with delays, limited staff, and lost opportunities. That’s where WhatsApp Chatbot powered by Generative AI comes in — giving your brand the […]
Public Service 4.0: How WhatsApp AI Chatbot Enhances Health Access and Service Delivery
Transforming Public Services Through Technology Public services are essential in improving the quality of life for citizens. However, they often face ongoing challenges—limited human resources, inefficient data recording, and restricted access in remote areas. As technology evolves, public services must transform to become faster, more efficient, and more accessible. One impactful way to achieve this […]
3 Ways AI Chatbot Maximize Lead Generation for Your Business
What is Lead Generation? Lead generation is the process of attracting potential customers and converting them into business prospects. In today’s competitive digital landscape, it plays a key role in driving business growth. With ever-evolving consumer behavior and the rise of digital touchpoints, traditional lead generation methods are no longer enough. Businesses need smarter, faster […]
How to Maximize Omnichannel Strategy with Generative AI Chatbot
Today’s customers expect smooth and consistent experiences—whether they’re shopping on WhatsApp, browsing a website, or using a mobile app. That’s why many businesses are adopting an omnichannel strategy. But managing multiple communication channels at once can be tricky. This is where a Generative AI Chatbot (Gen-AI Chatbot) becomes a game-changer. A Gen-AI Chatbot helps businesses […]
