We would like to invite you to be part of the company to develop yourself and your skills.

If you are:

• Bachelor's degree of information system or IT
• Good communication
• Multi tasking
• Have Basic knowledge of IT (network and IT equipment)
• Familiar with SLA, Service Desk Flow, Ticket Analysist, Problem Management, Creating SOP
• Freshgraduate are welcome to apply
• Ready to work in West Jakarta

Responsibilities:

• Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
• Documents, tracks, and examine problems to ensure timely solutions
• Review service request from user to make sure complied with regulation
• Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
• Ensures to submit Monthly Status Reports (MSRs)
• Writes how-to-guides, editing, and revising it with updated information when necessary
• Provides technical assistance for questions and problems
• Follows through with customers to ensure full resolution of issues
• Assists in training computer users
• Asks relevant questions to determine nature of problem
• Input any incident & request from customer to ticketing system