Revolutionizing Banking Services: AI Chatbot as the Future Solution for Banking
The banking industry is undergoing rapid change. Today’s customers demand faster service, seamless access, and personalized support. At the same time, banks are under pressure to reduce operational costs. According to a McKinsey survey, 75% of customers prefer digital and automated services for their banking needs. This shows how crucial it is for banks to […]
3 Tips to Maximize Your Business Sales with WhatsApp
In today’s digital age, many businesses struggle to boost sales through platforms like WhatsApp. Customer interactions often fall short due to slow replies or poor strategy. According to a 2024 report by Hootsuite and We Are Social, 90.9% of internet users in Indonesia use WhatsApp. Yet, without the right approach, this potential remains untapped. To […]
The Role of AI Conversation in Enhancing Customer Communication and Retention
In today’s competitive business world, strong communication and customer retention are essential. According to Harvard Business Review, keeping existing customers is 5 to 25 times more cost-effective than gaining new ones. However, many businesses struggle to respond quickly, consistently, and personally—especially when handling large volumes of customers. When people feel ignored, their loyalty fades. This […]
AI Chatbot: The Ultimate Tool for Overcoming Challenges in the Customer-Centric Era
What is Customer-Centric?Customer-centric means placing customers at the core of business strategies to meet their needs better. Companies that focus on customer satisfaction and experience are more likely to build strong loyalty and retention. According to ToffeeDev, being customer-centric means prioritizing customer happiness in every business decision. Challenges in the Customer-Centric EraMeeting customer expectations is […]
The Role of WhatsApp Chatbot in Simplifying the Customer Journey
What is a Customer Journey?The Customer Journey is the series of steps customers take when interacting with a business—from discovering it to making a purchase and becoming loyal. According to McKinsey, companies that manage the customer journey well can increase satisfaction by 20% and revenue by 15%. The Role of WhatsApp in Simplifying the Customer […]
