4 Ways AI Chatbots Are Rebuilding Customer Intimacy at Scale
Customer intimacy is no longer about a friendly smile at the reception desk or automated birthday greetings that end up in spam folders. In this era of hyper-connectivity, the very definition of intimacy has evolved into a brutal demand for deep understanding. Your customers don’t just want to be served; they want to be read. […]
3 Agentic AI Shifts That Will Define CX in 2026
Let’s be honest. If you run a business, you already know this: Customer Experience (CX) keeps a business alive. Without a good experience, customer loyalty is just an idea; not a reality. CX itself hasn’t lost its importance, but the way it’s delivered keeps changing. Customer interactions once started in physical stores. Then they moved […]
