AI Ethics: Why It Matters for Businesses and Organizations
In recent years, artificial intelligence (AI) technology has been rapidly advancing and become an integral part of various businesses and organizations. However, there have been many cases where AI has produced biased decisions, violated privacy, or even had negative environmental impacts. For example, in 2018, Amazon faced criticism because its AI recruitment tool discriminated against […]
How to Balance Gen Z’s AI Dependence in Education
In this digital era, Generation Z (Gen Z) is growing up with continuously evolving technology, including artificial intelligence (AI). According to a Google survey, 43% of Gen Z in Indonesia are already AI literate and are adopting it in their daily lives. However, excessive dependence on AI raises concerns that the critical thinking and creativity […]
Utilization of Generative AI Technology in Government Institutions
Government institutions often face various challenges in serving the public. One of the biggest challenges is the limitation in effectively communicating with citizens. Many government divisions, such as health services, civil registry, and licensing, are often overwhelmed by the volume of questions, complaints, and requests for information from the public. With advancements in technology, Generative […]
Boosting Manufacturing Productivity with Generative AI
The manufacturing industry often faces various challenges, from time-consuming design processes and inefficient production to unplanned machine maintenance. These challenges can result in high production costs and inconsistent product quality. With the advancement of technology, innovative solutions have emerged to address these issues, one of which is Generative AI. This technology not only provides effective […]
Enhancing Credit Risk Management Efficiency with Generative AI
What is Credit Risk Management? Credit risk management refers to the process of identifying, analyzing, and controlling risks associated with loans or credit extended by financial institutions to individuals or businesses. This process often encounters challenges in areas such as analysis, reporting, and market information due to the increasing complexity of data, which makes manual […]
Transforming HR & Employee Experience with Generative AI
Human Resources (HR) departments often encounter various challenges in performing their responsibilities. From recruitment and training to managing employee performance, every process demands significant time and effort. High workloads, difficulties in providing personalized attention to each employee, and the need to maintain efficiency in administrative tasks are common issues. With advancements in technology, there is […]
Optimizing Customer Interactions During Ramadan with AI Chatbot
Ramadan presents a significant opportunity for businesses. With increasing customer demand for both products and services, the biggest challenge is maintaining fast, efficient, and personalized communication. Customers expect instant information, while businesses often struggle to handle surges in inquiries and orders. This is why Mimin’s AI Chatbot is the perfect solution to optimize customer interactions […]
How to Maximize Omnichannel Strategy with Generative AI Chatbot
As technology continues to advance, consumers have high expectations for seamless and consistent shopping experiences across various channels. Omnichannel has become a key strategy for businesses to meet these expectations. However, integrating multiple communication channels smoothly often presents its own challenges. This is where Generative AI technology-based chatbot (Gen-AI Chatbot) can play an essential role, […]
WhatsApp Chatbot: 3 Strategies to Enhance Customer Engagement in the Digital Era
In today’s digital age, business interactions with customers continue to evolve with advancements in technology. According to a 2023 HubSpot report, around 80% of customers prefer communicating with businesses via platforms they use daily. This trend shows that messaging platforms like WhatsApp Business are becoming vital channels for businesses to connect with customers, maintain their […]
Hotel Assistant: Revolutionizing Hotel Services with Voice AI
In the digital era, the hotel industry faces numerous challenges in maintaining high-quality customer service. Massive digital transformation has shifted customer expectations; they now demand quick and efficient responses in every aspect of service, particularly for reservations and information assistance. Data from PwC’s Consumer Intelligence Series shows that 73% of customers are more likely to […]
