In 2025, the hospitality industry faces growing demands. Guests expect fast, personalized, and 24/7 service. According to Deloitte, 84% of hotel guests want personalized experiences. Meanwhile, McKinsey highlights digital tools as key to increasing satisfaction and efficiency.
Innovation is now essential. To stay competitive, hotels must adopt new technologies. One powerful solution is the AI-powered chatbot. These tools help deliver around-the-clock service, instantly answer inquiries, and provide tailored interactions.
1. Reservation Support from Start to Finish
AI chatbot simplifies the booking process. They assist guests from room search to final payment. Connected with the hotel’s system, the chatbot shares real-time availability, offers room suggestions, and enables secure transactions.
Example: At Gammara Hotel, an AI chatbot automates the entire reservation flow—giving guests a seamless booking experience.
2. Speak Every Guest’s Language
AI chatbot can handle multiple languages. This ensures international guests feel welcomed and understood—without placing pressure on staff to speak every language.
3. Personalized Upselling Offers
Based on previous interactions, AI chatbot recommend relevant add-ons—like dinner packages, spa sessions, or transport options. This boosts guest satisfaction and opens up new revenue streams.
Real Impact for Hotels
Using AI chatbot brings clear advantages:
- Faster Response Times: Guests get immediate answers.
- Improved Staff Efficiency: Repetitive tasks are automated.
- Consistent Guest Experience: 24/7 service with a human-like feel.
As technology evolves, hotels must evolve too. Embracing AI chatbot helps meet guest expectations and stay ahead of the competition.
Ready to elevate your hotel’s service and efficiency?
Contact Mimin today to explore how AI chatbot solutions can power your hospitality business.
ABOUT MIMIN
Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.
The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.
With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.
Learn more about Mimin by contacting:
Mimin
PT. Admin Pintar Kita
Graha Charis Siem
Jl. Tanah Abang 5 No. 21, Central Jakarta
Phone: +62 856 0322 5212
Email: halo@mimin.io
