How AI Chatbot Help Banks Respond When It Actually Matters
A loyal customer, Rini, tries to withdraw cash late at night, only to have her card swallowed by the ATM. She contacts the call center. No response. She sends an email. An auto-reply arrives. The next morning, she visits the nearest branch, waits in line, and still leaves without a solution. Situations like this are […]
How to Build an Omnichannel Strategy for FMCG
Why do customers walk away from brands they used to love? It’s not always the product—it’s often the experience. Imagine this: a mother of two wants to reorder her child’s favorite cereal. It’s out of stock in the app. No update, no suggestion. Frustrated, she switches brands with one tap—and never looks back. She’s not […]
Manage WhatsApp Orders Better with an Order Management System for Restaurants
Behind every incoming WhatsApp order, there’s often one staff frantically updating spreadsheets, another confirming addresses, and someone in the kitchen trying to keep up—while a customer keeps asking, “Has my order been shipped yet?” If you run a restaurant or food business, this probably sounds all too familiar. In Southeast Asia, where online food delivery […]
Why More Taxi Operators Are Turning to WhatsApp AI Chatbot
Your passengers are frustrated. They’re tired of calling busy hotlines, struggling with outdated apps, or having to explain their exact location over the phone. And while they’re dealing with that friction, your business is quietly losing bookings, wasting time, and falling behind. According to a Meta report, over 70% of consumers in Southeast Asia prefer […]
AI Chatbot for Healthcare That Transforms Patient Experience, One Conversation at a Time
At the start, the clinic’s waiting room is packed, phones keep ringing nonstop, and your staff is doing their best to keep up. Patients are getting frustrated, and so is your team. Every delayed appointment or scheduling mix-up isn’t just a small hiccup—it’s a missed chance to deliver great care and grow your business. The […]
AI Chatbot for Events: Smarter Service, Better Experience
Before the big day, it’s always the same. First, a flood of DMs arrives. People ask where to buy tickets, how to get to the venue, and what time the doors open. Meanwhile, your team is juggling sponsors, vendors, and last-minute chaos—while still trying to reply to every “Can I bring my kid?” message. Sound […]
Why Hotels Win More Bookings with WhatsApp Chatbot Gen AI
Imagine a family browsing hotel rooms at 10 PM after a tiring day. Instead of waiting on hold or navigating a clunky website, they complete a booking and payment in under five minutes—just by chatting on WhatsApp. No calls, no emails. Just a smooth, simple conversation that feels personal and efficient. According to Meta, 66% […]
AI Chatbot in Travel Industry: The Ultimate Game Changer for Travel Agencies
Imagine booking a dream trip to Europe, only for your flight to be cancelled hours before takeoff. You’re stuck at the airport, refreshing your inbox every five seconds, hoping for an update. That level of uncertainty and stress has become all too familiar for today’s travelers—and it’s exactly the kind of moment where AI can […]
Maximize Customer Experience with Mimin’s AI Technology
As consumer behavior continues to shift towards digital, customers no longer judge businesses solely by the products they offer—but by the experience they have in every interaction. This is why customer experience (CX) has become a key driver in winning loyalty and building long-term relationships. However, many businesses still lack a service system that can […]
How to Optimize Your O2O Strategy with WhatsApp Business
The Online-to-Offline (O2O) strategy is one of the most effective marketing approaches today. It connects online marketing activities with offline transactions—such as in-store visits or direct purchases. In this context, WhatsApp Business emerges as a powerful tool to optimize your O2O strategy. WhatsApp Business is the official app designed for business use, enabling companies to […]
