In today’s digital age, many businesses struggle to boost sales through platforms like WhatsApp. Customer interactions often fall short due to slow replies or poor strategy.
According to a 2024 report by Hootsuite and We Are Social, 90.9% of internet users in Indonesia use WhatsApp. Yet, without the right approach, this potential remains untapped.
To grow sales through WhatsApp, businesses must apply the right strategy. A proactive and structured method will help you make the most of this powerful platform.
Here are three effective tips to increase your business sales on WhatsApp:
Use an Official WhatsApp Business Account & Create a Professional Profile
A verified WhatsApp Business Account builds credibility and trust. Customers are more likely to engage when they see a complete business profile with:
- Contact info
- Brand logo
- Clear business description
Getting verified with a green checkmark also signals authenticity. This increases customer confidence in your brand.
Send Personalized Messages & Provide Excellent Customer Service
Personalized messages improve customer engagement. By understanding your customer’s needs, you can send tailored offers or updates.
Also, make sure your service is responsive and friendly. This builds satisfaction and long-term loyalty. You can use:
- Auto-replies
- AI-powered chatbots
These tools help manage conversations and create a smooth experience. According to research, 60.6% of Indonesian internet users use social media to stay connected, making personalized interaction even more valuable.
Use Generative AI Chatbot on WhatsApp
Adding a Generative AI Chatbot to WhatsApp brings powerful benefits. It allows your business to:
- Answer questions instantly
- Recommend products
- Process orders automatically
Mimin’s Generative AI Chatbot offers natural and engaging conversations. It enhances the customer experience and boosts satisfaction.
This solution improves your team’s efficiency while providing 24/7 customer service. Based on an article by Puskomedia, chatbots significantly improve both engagement and conversion rates.
By using these three tips, your business can drive more revenue through WhatsApp. AI-powered tools like chatbots can help you serve customers better, faster, and more efficiently—making your brand stand out in today’s competitive market.
Contact Mimin here to Boost Your Sales on WhatsApp with AI Chatbot Solutions
ABOUT MIMIN
Mimin helps businesses build smart customer journeys using Artificial Intelligence. With Mimin, you can create human-like chat experiences easily.
Our features include:
- Chat commerce
- Chat campaigns
- Customer automation
- Omnichannel inbox
- Generative AI chatbot
With Mimin, your business can offer better service, grow customer loyalty, and increase sales.
Contact us:
Mimin
PT. Admin Pintar Kita
Graha Charis Siem
Jl. Tanah Abang 5 No. 21, Central Jakarta
Phone: +62 856 0322 5212
Email: halo@mimin.io
