Voice AI is rapidly transforming the way businesses interact with customers. This advanced technology uses artificial intelligence to understand and respond to human voices, creating more natural and efficient customer interactions. Unlike traditional AI systems that rely solely on text, Voice AI allows for hands-free, real-time communication, making it easier for companies to deliver better service and streamline operations. As voice-driven interfaces become more popular, businesses are beginning to recognize Voice AI as a key tool for improving customer experience and staying competitive in a digital-first world.
One of the biggest breakthroughs is Generative AI, which has led to the development of smarter chatbots. Unlike old-style chatbots, Generative AI Chatbots can understand conversations better. They offer more helpful, human-like responses.
According to Grand View Research, the global chatbot market will grow by 24.9% every year until 2028. This shows how important the technology is for modern businesses. Many companies already use it to improve customer service and save time.
Now, we’re entering a new era of AI: Voice AI. This takes things a step further. Instead of just typing, customers can now talk to AI through voice calls.
A report from Juniper Research predicts that 8 billion devices will use Voice AI by 2023. Why? Because it makes communication faster, easier, and more natural.
What Is Voice AI and Why Does It Matter?
Voice AI is a smart system that understands spoken words and replies with a human-like voice. It helps businesses talk to customers without needing a human agent all the time.
For example:
- In customer service, Voice AI can answer common questions by phone. This reduces the workload for staff.
- In sales, it can follow up with customers, give product info, or even take orders.
- In banking, customers can check their balance, make transfers, or ask about new services—all by speaking to Voice AI.
Because Voice AI is powered by Generative AI, it sounds more natural and responds in real time. The result? Faster and more personal conversations.
A Capgemini survey found that 76% of businesses using Voice AI saw major improvements in customer experience. That’s a clear sign: Voice AI is not just a trend—it’s a smart move for companies that want to stay ahead.
The Time to Innovate Is Now
In today’s fast-paced world, technology is key to success. Businesses must keep up with new tools to stay competitive.
By using Voice AI, companies can:
- Provide faster support
- Offer more personal service
- Run daily operations more smoothly
Voice AI helps businesses do more with less—and keep customers happy at the same time.
Discover the latest innovations in AI and learn how Voice AI can transform industries for the future at ConverXion 2024. For more info, click here or simply chat with our expert here.
ABOUT MIMIN
Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.
The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.
With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.
Learn more about Mimin by contacting:
Mimin
PT. Admin Pintar Kita
Graha Charis Siem
Jl. Tanah Abang 5 No. 21, Central Jakarta
Phone: +62 856 0322 5212
Email: halo@mimin.io
