The era of the passive chatbot is dead. If your technology is still limited to asking, “Hello, how can I help you?” without the capability to execute, your business isn’t just slowing down—it’s stagnating.
Welcome to the era of Agentic Commerce.
This is no longer about AI that is “smart at talking”; it’s about AI that acts. We have shifted from the Information Phase (providing info) to the Action Phase (completing tasks). In this era, AI is an autonomous agent that thinks, plans, and finishes the job without needing to be micromanaged.
However, there is a dangerous divide. Research by Tata Consultancy Services (TCS) reveals a bitter reality: 51% of retailers are still shackled by basic technology. In a market moving at lightning speed, this lag isn’t just slow—it’s fatal. Customers have zero tolerance for archaic systems that force them to do the heavy lifting.
Why is the transition to Agentic Commerce an urgency, not an option? Here are three reasons:
1. Autonomous Execution: Turning Conversations into Transactions
Forget AI that merely throws product links at users. Agentic AI has the authority to resolve customer problems completely.
Imagine this scenario: A customer needs a last-minute birthday gift delivered today to a different city. Conventional AI would simply offer a catalog and standard shipping estimates. Agentic AI acts immediately: It locates stock at the physical store nearest the recipient, processes the payment, and instantly books a courier for same-day delivery—all executed in seconds without human intervention.
This is a level of service that delights customers. Your human team is no longer trapped on an order-administration treadmill; instead, they are free to focus on building strategic relationships with VIP clients.
2. Seamless Customer Experience Orchestration
The modern customer journey is chaotic—they jump from Instagram to WhatsApp, then to a physical store. Legacy systems create a disjointed, siloed experience.
Agentic AI with Omnichannel integration acts as the “conductor” that unifies everything. It doesn’t just monitor; it anticipates. It removes friction, making the shopping experience not just smooth, but personal and proactive.
3. Aggressive Scalability: Win the Market Before 2028
Gartner predicts that by 2028, 33% of companies will utilize Agentic AI (a drastic rise from <1% today). What does this mean? The window of opportunity to become a market leader is incredibly narrow.
Companies adopting this technology now will secure an uncatchable competitive advantage. Moreover, Agentic AI allows you to expand your business and launch new services with a speed that would be impossible to achieve with a human workforce alone. In addition, it learns, adapts, and grows alongside your business ambitions.
Agentic Commerce: Be a Player, Not a Spectator
Do not wait until your competitors use this to seize your market share. The choice before you is simple: Adapt into an autonomous agent-based business now, or get left behind by those whose execution is faster, more precise, and smarter.
Stop observing the future. Start executing it — with Mimin Agentic AI. Start now.
ABOUT MIMIN
Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.
The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.
With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.
Learn more about Mimin by contacting:
Mimin
PT. Admin Pintar Kita
Graha Charis Siem
Jl. Tanah Abang 5 No. 21, Central Jakarta
Phone: +62 856 0322 5212
Email: halo@mimin.io
