Tariq is tasked with organizing a 30-person corporate Bukber (Iftar gathering). In the past, this meant endless phone calls, waiting hours for an admin to confirm table availability, and managing messy manual bank transfers. This year, his experience is entirely different. He secures the booking, pays the deposit, and even reschedules the date a week later all through a fluid, instant WhatsApp conversation.
In 2026, the Ramadan dining landscape is no longer about simply capturing demand; it is about mastering the customer journey. Diners gravitate toward zero-friction experiences. Here is how Mimin’s Agentic AI transforms complex hospitality workflows into a seamless, end-to-end customer experience.
1. Seamless Bookings, Table Selection, and Payments
Modern customers demand autonomy. When Tariq initiates a chat, Mimin’s Agentic AI doesn’t put him on hold. It instantly processes his request, offering a transparent view of available slots. It goes a step further by allowing him to secure a specific seating area—like the premium garden section. Once confirmed, the AI generates a dynamic payment link directly in the chat, finalizing the deposit in seconds without human intervention.
A study published in the Cornell Hospitality Quarterly reveals that restaurants implementing automated reservation and integrated mobile payment systems experience a 25% increase in overall guest satisfaction and a significant reduction in booking abandonment.
2. Frictionless Rescheduling via Smart Calendars
Ramadan schedules are notoriously unpredictable. When Tariq’s director unexpectedly changes the company’s availability, calling to reschedule usually creates immense friction. Mimin eliminates this. Tariq simply types, “Can we move this to next Friday?” Mimin’s Agentic AI directly accesses your integrated calendar system. It cross-references real-time availability, updates the database, and instantly confirms the new date.
McKinsey & Company reports that providing digital self-service capabilities for post-booking modifications can reduce contact center volume by 40% while drastically lowering outright cancellation rates.
3. Proactive Outbound Chat Campaigns
A great customer journey actually starts before the customer even reaches out. How did Tariq choose your restaurant? Proactive engagement. Using Mimin’s Chat Campaign features, your business can analyze past booking data and broadcast highly relevant, personalized WhatsApp promos (e.g., “Corporate Iftar Packages – Book Early”). This is not generic spam; it is a targeted outbound nudge that initiates a high-converting conversation.
Harvard Business Review states that highly personalized, omnichannel marketing campaigns deliver five to eight times the ROI on marketing spend and consistently lift total sales by 10% or more.
The Future of Hospitality is Fluid
Winning the Ramadan rush requires more than great food; it requires operational fluidity. By deploying Agentic AI, you are not just automating tasks you are building an unbreakable, hassle-free journey that turns first-time bookers into loyal advocates.
See how Mimin’s automation transforms your complex reservation workflows into a seamless customer journey.
ABOUT MIMIN
Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.
The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.
With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.
Learn more about Mimin by contacting:
Mimin
PT. Admin Pintar Kita
Graha Charis Siem
Jl. Tanah Abang 5 No. 21, Central Jakarta
Phone: +62 856 0322 5212
Email: halo@mimin.io
