As year-end holidays approach, hotels brace for a surge in guests, and pressure. High occupancy should mean higher revenue, but without efficient systems in place, the guest experience can suffer. Long queues, delayed service, repetitive questions, and missed upsell opportunities can turn potential delight into frustration.
This is where Generative AI chatbot integrated with order management and marketing automation step in. These tools aren’t just about automation, they unlock smoother experiences from pre-booking to check-out, all on guest-favorite platforms like WhatsApp and voice-based assistants.
1. Speed Up Inquiries and Bookings Without Losing the Human Touch
Today’s guests expect speed and convenience. AI-powered chatbots, when connected to a hotel’s order management platform, enable real-time assistance for booking inquiries, room availability, and even transactions. All done directly through WhatsApp or voice channels. This removes the friction of long wait times and limited business hours.
And it matters: 58% of hotel guests believe AI can enhance their stay experience. Whether they’re booking a room or asking about early check-in, automation gets them what they need instantly and accurately.
2. Elevate Guest Experience During the Stay
Once checked in, guests often have small but essential requests; “What time is breakfast?” “Can I book a massage?” “What’s nearby to explore with my kids?” Instead of overwhelming the front desk, AI chatbot can handle these in real time.
By providing on-demand answers and seamless service booking, hotels give guests more control over their stay. Voice-based assistants further remove barriers by allowing spoken commands, especially useful for elderly guests or those with accessibility needs.
And here’s the business case: 61% of consumers are willing to spend more for personalized experiences, yet only 23% of hotel guests report receiving that level of personalization. With AI-powered chat and voice, hotels can close this gap by delivering tailored service at scale.
3. Personalized Follow-Ups that Drive Loyalty
Guest engagement doesn’t end after check-out. With AI-powered campaign tools, hotels can automatically send personalized promotions or follow-up messages based on past behavior; such as offering a discount for an anniversary stay or sharing relevant packages around the holidays.
Rather than mass-sending generic deals, the system tailors content to what matters to each guest. This targeted approach builds stronger brand perception. In fact, a Travel Daily Media survey found that travelers are significantly more likely to view hotels positively when they receive personalized communication after their stay.
AI adoption in the hospitality sector is projected to reach $920 million by 2028, driven by virtual assistants, predictive analytics, and automation. In a highly competitive market, hotels that deliver fast, seamless, and personalized AI-powered hotel guest experience are gaining a clear advantage.
With Mimin, hotels can integrate all three elements, a generative AI chatbot, an order management platform, and a smart campaign engine, into a single solution. From first inquiry to loyal return guest, everything is handled in one smooth journey.
This holiday season, don’t just manage the surge—elevate your hotel guest experience with AI, and make it memorable with Mimin.
ABOUT MIMIN
Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.
The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.
With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.
Learn more about Mimin by contacting:
Mimin
PT. Admin Pintar Kita
Graha Charis Siem
Jl. Tanah Abang 5 No. 21, Central Jakarta
Phone: +62 856 0322 5212
Email: halo@mimin.io
