In logistics and transportation, speed is no longer the only competitive edge. Customers now expect instant updates, seamless communication, and reliable service—on any channel they choose. In fact, 60% of logistics companies see customer experience as their main differentiator.
Yet too many businesses still struggle: calls pile up, messages go unanswered, and customers feel left in the dark about their orders. The result? Missed leads, costly complaints, and weakened loyalty.
The solution is no longer to fix these issues one by one. The future lies in one integrated AI-powered system that transforms every part of the customer journey; from inquiry to delivery, from support to loyalty.
One Holistic AI Solution for Logistics Success
With the right combination of Mimin AI Chatbot, Omnichannel Inbox, and Mimin Order Management System (OMS), logistics businesses can finally unify communication, streamline operations, and deliver customer experiences that scale.
Here’s how the integrated solution works:
1. Omnichannel Engagement, 24/7
Customers today don’t stick to one channel, they reach out on WhatsApp, Instagram DM, Email, or Live Chat, often simultaneously. Mimin’s Omnichannel Inbox centralizes every message into a single secure platform, paired with an AI Chatbot for logistics that provides round-the-clock support.
From checking delivery status to reschedules and refund requests, inquiries are handled instantly. And when questions go beyond what the chatbot can answer, customers can be seamlessly transferred to a live agent; without leaving the chat window. This smooth handover is only possible with the Omnichannel Inbox, ensuring there are no missed leads, no repeated explanations, and no frustrated customers.
2. Proactive Updates Through Integrated Order Management
Mimin’s Order Management System (OMS) integrates directly with existing TMS/WMS platforms to create one unified flow of information. This means AI chatbot don’t just wait to answer—they proactively reach out by sending tracking numbers, delivery updates, COD confirmations, or schedule changes in real time.
The integration eliminates manual errors, accelerates workflows, and reassures customers with accurate, proactive updates before they even ask. With OMS as the backbone, logistics teams gain full visibility and control, while customers experience faster, more transparent service.
3. Efficiency That Builds Trust and Loyalty
Efficiency is not just about cost savings, it’s about trust. According to Statista, 38% of logistics companies using AI reduce costs by up to 50%. With Mimin’s integrated solution, routine tasks are automated, response times drop to under a minute, and agents focus on solving high-value cases.
This level of responsiveness not only reduces operational strain but also strengthens customer confidence. When customers know they will always receive accurate, timely information, they are more likely to stay loyal, turning every delivery into an opportunity to deepen trust.
From Deliveries to Relationships: Logistics Reimagined
In logistics, speed and trust are everything. Companies already using AI Chatbot, Omnichannel Inboxes, and integrated Order Management are not just solving problems faster, they’re building lasting relationships and converting every interaction into opportunity.
If your business hasn’t embraced this shift, you’re already behind. Customers won’t wait for slow replies or unclear updates when competitors offer instant, AI-powered service.
It’s time to transform logistics with one integrated solution. With Mimin’s AI Chatbot, Omnichannel Inbox, and Order Management integration, every chat becomes a chance to serve, convert, and grow. Every chat, Every lead, and Every platform. Talk to us to find out more!
ABOUT MIMIN
Mimin is a platform that helps businesses to create conversational customer journeys with Artificial Intelligence. With Mimin, businesses can effortlessly build chat journeys and establish a positive customer experience.
The applications that can be generated include, amongst others, the ease of running chat commerce, chat campaigns, customer automation, omnichannel inbox, and Generative-AI chatbot.
With Mimin, businesses can deliver superior customer experiences, strengthen customer relationships, and build stronger customer loyalty.
Learn more about Mimin by contacting:
Mimin
PT. Admin Pintar Kita
Graha Charis Siem
Jl. Tanah Abang 5 No. 21, Central Jakarta
Phone: +62 856 0322 5212
Email: halo@mimin.io
