Unlock Seamless Customer Experiences for Retailers with Omnichannel Chat

Today’s retailers face a major challenge: delivering consistent and personalized customer service—something Omnichannel Chat helps retail solve by unifying fragmented customer data. According to a McKinsey survey, over 70% of global retailers say scattered customer data across various channels is the biggest obstacle to operational efficiency and timely decision-making. Without the right tools, businesses risk […]

Smarter Fashion Shopping with AI Chatbot Technology

The e-commerce fashion industry faces a classic challenge that remains unsolved: high return rates. Often, returns aren’t due to defective products, but because customers feel the items don’t fit or suit them. According to McKinsey, 70% of returns are caused by sizing issues, and 20% are due to discrepancies in color, material, or style expectations. […]

The Rise of Voice AI in HR: A New Era of Employee Support

Voice AI customer service is transforming how businesses manage human resources (HR), driven by rapid technological advancements. According to Deloitte’s 2023 Global Human Capital Trends report, 74% of global companies acknowledge that AI and automation will play a pivotal role in HR operations in the future. One technology that is beginning to revolutionize HR is […]