"Omnichanel.success_bss"
BSS Indonesia GroupNO MORE APP-JUGGLING HASSLE!
Allow customers to connect through their preferred channels
Create Agents & Teams
Easily create your agents and teams and assign chats to them. You can event create your own superadmin that can have access to multi-account as well. Agents resigned? Simply delete them from the list.
Connect, Converse, Control
Connect and converse with your customer easily from mobile web. You can choose to connect to different conversation channels, and assign the chat to your admin.
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Easier Filtering Purpose
Whether you need to prioritize certain topics or streamline auditing processes out labeling feature ensures that your chats are organized and accessible whenever you need them.
View CS Performance
Got an overview of the performance of your customer service team. Either go eagle-eye view or into granular detail, we provide all of the reporting you will need.
Automating Actions
Need to automate repetitive actions? you can now create rules from our omni channel platform to automatically run those actions. Choose your conditions and actions and enable them easily.
Our Client's Success Story
"Omnichanel.success_dexa"
PT GUE (DEXA Group)Our Valued Clients
