3 AI Chatbot Essentials for the Holiday Season
The holiday surge isn’t just “busy.” It’s the one season where slow replies cost you real money, because travelers compare, book fast, and never wait. One delayed response, one missed message, and the customer is gone to a competitor who replies instantly. In 2025’s experience-driven economy, customers don’t tolerate friction. If your agency can’t respond […]
Choosing the Right AI Chatbot: 3 Types You Must Know
AI is no longer “nice to have.” Gartner predicts that by 2025, 95% of customer interactions will be supported by AI — not because it’s trendy, but because businesses can no longer afford slow, manual, human-only service. But here’s the real challenge for leaders: Not all AI Chatbots are equal. Some answer questions, Some explain […]
6 AI Personalizations That Drive Loyalty and Revenue in 2026
2026 will be the year personalization stops being a “nice-to-have” and becomes the minimum requirement for customer experience. With endless choices and shrinking attention spans, customers don’t just want relevance — they demand it. And the numbers don’t lie:71% expect personalization, and 76% feel frustrated when it’s missing (McKinsey). That’s why AI Chatbots are no […]
3 Ways to Win the Retail Discount War with Mimin Campaign
The retail industry—from fashion and skincare to electronics—is caught in a relentless discount war. Every brand is racing to slash prices, hoping to capture customer loyalty. Yet, many fail for one simple reason: unfocused communication. More than 85% of WhatsApp users prefer to communicate directly with businesses through the app rather than seeing ads. However, […]
3 Ways an Omnichannel Inbox Transforms Agent Experience (AX)
For the past decade, businesses have preached one mantra: Customer Experience (CX) is everything. Companies pour billions into delighting customers, demanding instant, 24/7 responses across all channels. Yet we’ve overlooked a simple truth: who actually serves those customers? Enter Agent Experience (AX) AX is the daily reality your customer service agents face—the systems they use, […]
4 Ways AI Chatbot Transforming Corporate Training and Employee Development
Many companies invest heavily in corporate training, yet much of the knowledge fades quickly. The well-known “Forgetting Curve” shows that employees can forget up to 70% of training content within days if it isn’t reinforced. The problem isn’t the training itself — it’s the difficulty of recalling, applying, and accessing what they learned when real […]
3 Ways AI Chatbot Elevating Employee Experience (EX)
In today’s competitive landscape, many companies focus heavily on Customer Experience (CX) — yet forget that it starts from within. A great customer experience begins with a great Employee Experience (EX): how your team feels, works, learns, and grows inside your organization. Employee Experience (EX) is the total journey an employee has with your company […]
4 Ways AI Chatbots Elevate First Contact Resolution and Customer Experience
In today’s experience-driven world, customers don’t just want fast replies; they want the right solutions the first time they reach out. First Contact Resolution (FCR) has become a key indicator of how well a company understands its customers and delivers seamless experiences across every touchpoint. Yet, many contact centers still struggle with long queues, inconsistent […]
3 Smart Ways Hotel Can Handle Holiday Rush with AI Chatbot
The holiday season in Indonesia is always a full house; from families spending Christmas in Bali to long-weekend travelers crowding Bandung and Yogyakarta. Bookings surge, guests have endless questions, and expectations rise sky-high. Without the right tools, long waits, slow responses, and impersonal service can quickly turn excitement into frustration. Agentic AI offers a simple, […]
3 Smart Ways to Boost Year-End Sales with WhatsApp Marketing
The year-end is always the most competitive season for businesses. Everyone is racing to grab customer attention with discounts, bundles, and flash sales. But amidst the flood of promotions, what really makes your campaign stand out? The answer: smart and relevant WhatsApp Marketing. Over 85% of WhatsApp users prefer interacting directly with brands via chat […]
