We Run It. You Focus on the Business.
Mimin's Managed Service team takes full ownership of your conversational AI operations — from chatbot management to campaign execution to performance reporting.
Trusted by 50,000+ Businesses Across Southeast Asia
Not every business has the team to run AI at scale. We do it for you.
Full Operational Ownership. Defined SLAs. Measurable Outcomes.
From daily platform management to monthly business reviews — Mimin's managed service team operates your conversational AI as if it were our own product.
For Businesses That Want Outcomes — Not Platform Management.
Managed Service is designed for enterprises and growth-stage businesses that need AI-driven customer operations but don't want to build or run the function in-house.
Not a Vendor. An Operating Partner.
Most SaaS vendors hand you a platform and a ticket queue. Mimin Managed Service means a named team, contractual SLAs, and a shared accountability for your outcomes — not just your uptime.
Contractual SLA commitments
Uptime, response, and change request SLAs are documented and enforceable — not best-effort promises.
Dedicated named account manager
One person who knows your business — not a rotating support queue. Direct line for escalations and strategy.
Proactive, not reactive
We identify flow issues, drop-offs, and AI gaps before you raise a ticket — and fix them proactively.
Everything You Need to Run Customer Conversations at Scale.
From AI chatbot to voice agents, omnichannel inbox to backend operations - all in one platform, one thread, one dashboard.
GenAI Chatbot
Understands context, takes action, and hands off seamlessly - on every chat channel.
Voice AI Agent
Human-like voice AI for inbound & outbound - 24/7, without IVR.
Unified Inbox & Ticketing
WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.
Mass Messaging
Reach millions via WhatsApp & SMS - with smart routing and delivery tracking
Backend Management System
Orders, reservations, invoicing & payments — connected to every conversation
GenAI Chatbot
Understands context, takes action, and hands off seamlessly - on every chat channel.
Voice AI Agent
Human-like voice AI for inbound & outbound - 24/7, without IVR.
Unified Inbox & Ticketing
WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.
Mass Messaging
Reach millions via WhatsApp & SMS - with smart routing and delivery tracking
Backend Management System
Orders, reservations, invoicing & payments — connected to every conversation
