Logistics & Transportation

Shipments Move. Your Customers Want to Know Where.

Every missed update is a call to your CS team. Every manual shipment notification is a wasted hour. Mimin automates shipment tracking updates, handles delivery inquiries 24/7, and coordinates driver and fleet communication — so your operations team focuses on moving cargo, not answering the same questions.

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Trusted by 50,000+ Businesses Across Southeast Asia

Your customer already called 3 times asking where their shipment is. Your CS team already answered the same question 200 times today.

The Operational Gaps That Cost Logistics Companies Every Day

High shipment volumes, demanding senders, impatient recipients, and a CS team drowning in status inquiries. Logistics businesses need communication that scales with volume — without adding headcount.

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CS Flooded With 'Where Is My Package?' Calls

Up to 60–70% of inbound CS volume in logistics is shipment status inquiries. Every call is a manual lookup that costs time and money — and scales badly during peak season.

No Real-Time Sender & Recipient Updates

Shippers expect proactive updates. When packages are delayed or rerouted, the last thing customers should have to do is chase you. But most teams still rely on manual notifications.

Driver & Fleet Coordination Still on WhatsApp

Dispatchers manually message drivers one by one. Proof of delivery (POD) is collected via photos in personal WhatsApp chats. Nothing is tracked or centralized.

Why Logistics Companies Choose Mimin

Other tools give you a chatbot. Mimin gives you an automated communication layer that connects your CS team, your senders, your recipients, and your drivers — in one unified platform.

With Mimin

Without Mimin

With Mimin

With Mimin: Automated Updates. Zero Missed Inquiries. Full Ops Visibility.

Shipment status is sent proactively before customers ask. CS only handles exceptions. Drivers receive dispatch instructions via structured WhatsApp flows. Every interaction tracked in one dashboard.

AI Shipment Tracking Bot

Recipients and senders get instant package status via WhatsApp — without calling CS. AI queries your system and replies in real time, 24/7.

Proactive Delivery Notifications

Auto-send shipment picked up, in transit, out for delivery, and delivered updates to recipients via WhatsApp. Fewer inbound calls. Happier customers.

Driver & Fleet Communication Flow

Structured dispatch instructions, route updates, and POD collection via WhatsApp flows — all centralized and tracked. No more personal chat chaos.

Operations Dashboard

CS managers see all sender and recipient conversations, resolution SLAs, and escalation rates — per route, per hub, per team — in real time.

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How Mimin Reduces Inbound Volume and Speeds Up Delivery Ops

From the moment a shipment is booked to the moment it's delivered and confirmed, Mimin handles the communication layer automatically. Your CS team handles only what requires human judgment.

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