Every Message Managed. Every Case Resolved
All your channels. One workspace. Every escalation becomes a tracked case — automatically, with full context from first message to final resolution
Trusted by 50,000+ Businesses Across Southeast Asia
From Inbox to Resolution — Without Dropping Context
Most teams manage chat and tickets in separate tools — context gets lost every time they switch. Mimin connects both in one continuous flow, so your team never starts from scratch
All Channels. One Workspace. Zero Missed Messages
Auto-assign by workload, intent, or channel — with Human-in-the-Loop for seamless escalation
Auto-assign by workload, intent, or channel — with Human-in-the-Loop for seamless escalation
Track message status, manage transfers, add private notes, and use canned responses with real-time delivery insights
Every Escalation Becomes a Tracked, Prioritized Case
Escalated chats become structured tickets instantly — full context preserved, zero manual data entry
Visual SLA countdown per ticket with configurable alert thresholds — before breach, not after
Track CSAT, agent performance, and resolution metrics — all in one view, exportable on demand
No message ignored. No case lost. No context dropped.
The Right People See the Right Things
Set agent roles, inbox permissions, and escalation rights — so your team operates with clarity and accountability at every level, from frontline agents to superadmin
See Every Conversation. Manage Every Case
Watch how Mimin's Unified Inbox handles omnichannel messages and converts escalations into structured tickets — automatically, with full context preserved
8+ Channels
Auto-ticketing
SLA Tracking
Performance
Connected to the Best. Built for What's Next
Mimin is built on official partnerships with the world's leading AI and messaging platforms so you always get the most reliable, up-to-date capabilities available
One Platform. Not Five Tools Stitched Together
Most teams manage chat in one tool, tickets in another, and analytics in a third. Mimin unifies all of it — so context never drops and your team never has to switch tabs to serve one customer
Mimin Unified Approach
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Everything You Need to Run Customer Conversations at Scale.
From AI chatbot to voice agents, omnichannel inbox to backend operations - all in one platform, one thread, one dashboard.
GenAI Chatbot
Understands context, takes action, and hands off seamlessly - on every chat channel.
Voice AI Agent
Human-like voice AI for inbound & outbound - 24/7, without IVR.
Unified Inbox & Ticketing
WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.
Mass Messaging
Reach millions via WhatsApp & SMS - with smart routing and delivery tracking
Backend Management System
Orders, reservations, invoicing & payments — connected to every conversation
GenAI Chatbot
Understands context, takes action, and hands off seamlessly - on every chat channel.
Voice AI Agent
Human-like voice AI for inbound & outbound - 24/7, without IVR.
Unified Inbox & Ticketing
WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.
Mass Messaging
Reach millions via WhatsApp & SMS - with smart routing and delivery tracking
Backend Management System
Orders, reservations, invoicing & payments — connected to every conversation
