OMNICHANNEL CHAT

Every Channel. One Inbox. Full Context

Stop switching apps. Mimin brings WhatsApp, Instagram DM, email, web chat, and more into a single AI-powered workspace — so your team responds faster and never drops a conversation

MIMIN IO Assets

Meet Your Customers Where They Already Are

UNIFIED WORKSPACE

All Channels in One Place

WhatsApp, Instagram DM, Facebook Messenger, Telegram, Line, Email, Web Widget — all connected, all manageable from one inbox with full conversation history

WhatsApp Business API

Handle WhatsApp messages at scale with official API integration — no number limits

Instagram DM & Facebook Messenger

Manage Instagram Direct and Facebook Messenger conversations from the same dashboard

Email & Web Widget

Unify email tickets and web chat alongside messaging channels for a complete customer view

MIMIN IO Assets
TEAM MANAGEMENT

Build Your Team. Assign Smarter

Create agent accounts, organize into teams, and assign chats by rules or manually. Superadmin access for multi-account management

Agents & Teams

Create agent profiles, assign to teams, manage permissions — from CS agents to superadmin

Smart Labeling & Filtering

Tag chats by topic, priority, or status. Streamline audits, reporting, and team handoffs

CS Performance Dashboard

Track response time, resolution rate, CSAT, and agent productivity in real time

MIMIN IO Assets
Helper text here

See Every Conversation. In One Place

Watch how Mimin's Omnichannel Inbox consolidates WhatsApp, Instagram, Email, and more — with AI routing, live agent tools, and full context at every step

MIMIN IO Assets

8+ Channels

All in one inbox — no app switching

AI Auto-routing

Right agent, right time, every time

Full Context

Every message, every channel, one view

Live Analytics

CSAT and response time tracked in real time

Connected to the Best. Built for What's Next

Mimin is built on official partnerships with the world's leading AI and messaging platforms so you always get the most reliable, up-to-date capabilities available

MIMIN IO Assets
MIMIN IO Assets
MIMIN IO Assets
MIMIN IO Assets
MIMIN IO Assets

One Inbox vs. Scattered Tools

Most teams manage each channel separately — different apps, different contexts, different handoffs. Mimin brings them all together so nothing gets missed and no customer repeats themselves

With Mimin
Without Mimin

The Unified Difference

Every channel. One context. One team workspace

All channels, one inbox

WA, IG, Email, Web, Voice — managed together, context intact

AI routing — no manual assign

Auto-assign by workload, intent, or skill — Human-in-the-Loop when needed

Full conversation history

Every past interaction visible — regardless of which channel it came from

MIMIN IO Assets

Everything You Need to Run Customer Conversations at Scale.

From AI chatbot to voice agents, omnichannel inbox to backend operations - all in one platform, one thread, one dashboard.

GenAI Chatbot

Understands context, takes action, and hands off seamlessly - on every chat channel.

Voice AI Agent

Human-like voice AI for inbound & outbound - 24/7, without IVR.

Unified Inbox & Ticketing

WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.

Mass Messaging

Reach millions via WhatsApp & SMS - with smart routing and delivery tracking

Backend Management System

Orders, reservations, invoicing & payments — connected to every conversation

GenAI Chatbot

Understands context, takes action, and hands off seamlessly - on every chat channel.

Voice AI Agent

Human-like voice AI for inbound & outbound - 24/7, without IVR.

Unified Inbox & Ticketing

WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.

Mass Messaging

Reach millions via WhatsApp & SMS - with smart routing and delivery tracking

Backend Management System

Orders, reservations, invoicing & payments — connected to every conversation