Convert Conversations Into Resolved Cases. Automatically
Every customer escalation becomes a trackable, prioritized ticket, with full chat history, and audit trail attached from the start
Trusted by 50,000+ Businesses Across Southeast Asia
No ticket falls through the cracks when every conversation is tracked
Every Escalation Becomes a Structured, Trackable Case
When a conversation needs more attention, Mimin auto-converts it into a ticket — with full chat history, channel context, file attachments, and priority already set. Your team picks up exactly where the conversation left off
Never Miss a Deadline. Never Drop an Escalation
Mimin's SLA engine tracks every ticket against your defined response and resolution targets — with visual countdowns, configurable alerts, and automatic escalation rules before a breach occurs
Built-in Quality Audit. Enterprise Reporting
Track ticket resolution rate, first response time, CSAT score, and agent performance — per period, per team
Every status change, note, and escalation logged with timestamp and actor — audit-ready by default
Export ticket data and performance reports — for management review, client reporting, or compliance purposes
Connected to the Best. Built for What's Next
Mimin is built on official partnerships with the world's leading AI and messaging platforms so you always get the most reliable, up-to-date capabilities available
Ticketing Built for CS Teams. Not Just IT
Traditional helpdesks are built for IT service management — not customer-facing teams. Mimin Ticketing is designed for CS operations: fast, contextual, and connected to your chat channels from day one
The Mimin Ticketing Advantage
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Everything You Need to Run Customer Conversations at Scale.
From AI chatbot to voice agents, omnichannel inbox to backend operations - all in one platform, one thread, one dashboard.
GenAI Chatbot
Understands context, takes action, and hands off seamlessly - on every chat channel.
Voice AI Agent
Human-like voice AI for inbound & outbound - 24/7, without IVR.
Unified Inbox & Ticketing
WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.
Mass Messaging
Reach millions via WhatsApp & SMS - with smart routing and delivery tracking
Backend Management System
Orders, reservations, invoicing & payments — connected to every conversation
GenAI Chatbot
Understands context, takes action, and hands off seamlessly - on every chat channel.
Voice AI Agent
Human-like voice AI for inbound & outbound - 24/7, without IVR.
Unified Inbox & Ticketing
WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.
Mass Messaging
Reach millions via WhatsApp & SMS - with smart routing and delivery tracking
Backend Management System
Orders, reservations, invoicing & payments — connected to every conversation
