IMPLEMENTATION

From kickoff to go-live in 4–6 weeks. Here's exactly how.

Mimin's implementation team handles end-to-end deployment — from scoping to go-live — so you get value fast without overloading your internal team.

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WHAT'S INCLUDED

Everything You Need to Go Live with Confidence.

From scoping to hypercare — Mimin's implementation team handles every phase so your team can focus on operations, not deployment.

Discovery & scoping

Document requirements, define use cases, and create an implementation plan with clear milestones and owners.

Platform configuration

Channel setup, AI training, workflow configuration, and integration testing — handled by Mimin team.

UAT & go-live support

User acceptance testing, issue resolution, and hypercare support post-launch.

Team training

Hands-on training for admin users, agents, and technical team — online or on-site.

Documentation

Complete runbooks, admin guides, and escalation playbooks delivered at go-live.

Post-launch stabilization

30-day hypercare period with dedicated support to ensure smooth operations.

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HOW WE WORK

You'll always know what phase you're in, who owns it, and what's next.

Every Mimin implementation follows a proven, milestone-driven process — so you always know what's happening, who owns it, and when it's done.

Week 1–2: Kickoff & Discovery

Journey mapping, stakeholder alignment, integration scoping, and milestone plan sign-off.

Week 2–4: Build & Configure

Flow setup, AI training, system integration, and initial testing.

Week 4–5: UAT & Validation

Full user acceptance testing with real scenarios — iterate on edge cases before go-live.

Week 5–6: Go-Live

Controlled launch with live monitoring and dedicated Mimin support on standby.

Week 6+: Handover & Enablement

Team training, documentation delivery, ongoing support setup, and 30-day hypercare.

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What Makes Mimin Implementation Different.

Most vendors hand over a platform and step back. Mimin stays in — with defined milestones, named owners, and real accountability at every phase.

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Milestone-driven delivery

Every phase has a defined outcome, owner, and sign-off — no open-ended timelines.

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Named implementation owner

A single Mimin lead accountable for your deployment from kickoff to go-live.

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30-day hypercare included

Post-launch support built into every implementation — we don't leave after go-live.

Everything You Need to Run Customer Conversations at Scale.

From AI chatbot to voice agents, omnichannel inbox to backend operations - all in one platform, one thread, one dashboard.

GenAI Chatbot

Understands context, takes action, and hands off seamlessly - on every chat channel.

Voice AI Agent

Human-like voice AI for inbound & outbound - 24/7, without IVR.

Unified Inbox & Ticketing

WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.

Mass Messaging

Reach millions via WhatsApp & SMS - with smart routing and delivery tracking

Backend Management System

Orders, reservations, invoicing & payments — connected to every conversation

GenAI Chatbot

Understands context, takes action, and hands off seamlessly - on every chat channel.

Voice AI Agent

Human-like voice AI for inbound & outbound - 24/7, without IVR.

Unified Inbox & Ticketing

WhatsApp, Instagram, Email, Web – one inbox, one thread, full context. Every conversation tracked, prioritized, and resolved.

Mass Messaging

Reach millions via WhatsApp & SMS - with smart routing and delivery tracking

Backend Management System

Orders, reservations, invoicing & payments — connected to every conversation