Healthcare, Clinic Networks & Pharmacy

Less Time on the Phone. More Time with Patients.

Your reception team juggles appointment calls, WhatsApp messages, and a separate booking system — simultaneously. Patients repeat themselves every visit. No-shows go unaddressed until it's too late. Mimin automates appointment booking, sends reminders across chat and voice, and gives every staff member full patient context — so your team spends less time managing comms and more time on care.

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Trusted by 50,000+ Businesses Across Southeast Asia

The patient called to book. Then called again to confirm. Then didn't show up. Your receptionist spent 20 minutes on a patient who never arrived — and three others couldn't get through.

The Patient Communication Problems That Slow Down Every Healthcare Provider

From solo clinics to multi-branch hospital networks and pharmacy chains — the same problems repeat: overloaded receptionists, missed appointments, and patients who can't get information fast enough. Mimin fixes all three without adding headcount.

Receptionists Overwhelmed at Peak Hours

Inbound calls stack up during morning rush. Patients on WhatsApp go unanswered. Walk-ins can't book because no one picks up. Staff spend most of their day on scheduling instead of patient care.

Doctor Schedule & Lab Results Are Hard to Access

Patients message asking about doctor availability, lab result status, or medication refill schedules — and get slow or inconsistent replies because information sits in different systems.

High No-Show Rate Due to Manual Reminders

Appointment reminders are sent manually — or not at all. Patients forget. Slots stay empty. For pharmacies, prescription refill follow-ups are inconsistent, leading to patient dropout and lost repeat revenue.

Why Healthcare Providers Choose Mimin

Other tools give you a booking widget or a broadcast tool. Mimin connects your appointment system, your patient communication, and your reminder engine — in one unified thread that persists across chat and voice.

With Mimin

Without Mimin

With Mimin

With Mimin: One Thread. Full Patient Journey. Zero Missed Appointments.

Patient books via WhatsApp. Gets confirmed instantly. Receives a reminder the day before — via chat or auto-call if they don't reply. After the visit, a follow-up is sent automatically. Every interaction logged in one patient conversation thread accessible to all staff.

Smart Appointment Bot (Chat & Voice)

Patients book, reschedule, or cancel appointments via WhatsApp, Instagram, or website — 24/7. AI checks doctor availability in real time and confirms instantly.

Automated Reminders — WA + Voice Fallback

WhatsApp reminder sent 24 hours before the appointment. If unread, Voice AI auto-calls the patient. No-show rates drop without any manual effort from staff.

Pharmacy Refill & Follow-Up Automation

For pharmacies and clinic networks: auto-send prescription refill reminders, post-consultation follow-ups, and health check broadcast campaigns to segmented patient lists.

Patient History Across All Channels

Staff see the full patient interaction history — chat, voice, and previous bookings — before every conversation. No more ‘can you tell me your name and date of birth again?’

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How Mimin Runs Patient Communication — From Booking to Follow-Up

Mimin connects your booking flow, patient reminders, post-visit follow-ups, and broadcast health campaigns in one platform. Receptionists handle exceptions. The AI handles everything else.

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Gen-AI Chatbot (Smart Appointment)

Handles appointment booking, doctor schedule FAQs, lab result status queries, and medication info — 24/7 across WhatsApp, Instagram, and website.

Voice AI Agents

Automated reminder calls with natural voice — patient greeted by name with appointment context. Escalates to reception only when patient has a specific question or request.

Omnichannel Inbox

All patient contacts — WhatsApp, Instagram, web chat, and incoming calls — in one inbox. Full interaction history visible to every staff member.

Mass Messaging (Health Campaigns)

Send targeted broadcast messages to segmented patient lists: vaccination reminders, health screening promos, refill alerts, and seasonal health tips — at scale.