Retail & E-Commerce

Turn Every Chat Into a Completed Sale

Your customers browse on Instagram, ask on WhatsApp, and expect answers in seconds. Mimin handles product queries, automates cart recovery, and processes orders — all in one thread, without switching tools.

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Trusted by 50,000+ Businesses Across Southeast Asia

Your competitor replied in 2 minutes. You replied in 2 hours. That's why they closed the sale.

The Challenges Retail Businesses Face Every Day

Customers expect instant answers, personalized experiences, and seamless after-sales support. Most retail teams can't deliver all three at scale — not without the right system.

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Cart Abandonment

Customers add items, then disappear — because no one followed up fast enough. Manual CS can't handle the volume at speed.

No Personalization at Scale

Every customer gets the same generic reply. No guided selling, no product recommendation, no upsell — just missed revenue.

After-Sales is a Mess

Order tracking, returns, refunds — handled manually across WhatsApp, email, and phone. Customers repeat themselves. Agents lose time.

Why Retail Businesses Choose Mimin Over Competitors

Other platforms help you chat. Mimin helps you sell — from the first message to the completed payment, in one unified thread.

With Mimin

Without Mimin

With Mimin

With Mimin: One Thread. Full Journey.

From product inquiry to checkout — everything happens in the same conversation. No app switching. No lost context. No manual follow-up.

Instant AI Response

AI Shopping Assistant answers product questions 24/7 — with images, prices, and stock availability shown inline.

Cart Recovery Automation

When a customer goes quiet mid-journey, Mimin auto-sends a personalized follow-up via WhatsApp — timed and conversion-focused.

Chat-to-Payment in One Thread

Customer browses, orders, and pays — without leaving WhatsApp. 9+ payment gateways integrated.

Full Visibility per Channel & Branch

See conversation volume, order status, and conversion — per channel, per branch, in real time.

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How Mimin Solves It — End to End

Mimin connects your conversations, catalog, orders, and campaigns in one platform. The AI handles the volume. Your team handles what matters.

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Gen-AI Chatbot

Handles product Q&A, guided selling, and personalized recommendations — 24/7, across all channels.

Mass Messaging

Blast promotions to segmented customer lists based on real purchase history — not static CSV exports.

Backend Management

Manage orders, inventory, payments, and logistics from a single dashboard. No more copy-paste between systems.

Omnichannel Inbox

All conversations from WhatsApp, Instagram, Shopee, TikTok Shop, and web — in one inbox with full customer history.

Everything You Need to Run Customer Conversations at Scale.

From AI chatbot to voice agents, omnichannel inbox to backend operations - all in one platform, one thread, one dashboard.

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GenAI Chatbot

Understands context, takes action, and hands off seamlessly - on every chat channel.

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Voice AI Agent

Human-like voice AI for inbound & outbound - 24/7, without IVR.

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